Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed and dispatched within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation with tracking information once your order has been dispatched.

2. Where We Ship

We currently ship to the United States, Canada, and Mexico.

3. Delivery Times

Estimated delivery times after dispatch:

  • United States (48 contiguous states & Washington, D.C.): 3-7 business days
  • United States remote areas (Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, U.S. military addresses): 5-12 business days
  • Canada (provinces): 7-15 business days
  • Canada remote areas (Yukon, Northwest Territories, Nunavut): 10-20 business days
  • Mexico: 10-20 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, holidays, or weather conditions. We are not responsible for delays beyond our control once the package is handed to the carrier.

4. Shipping Costs

  • United States (48 contiguous states & Washington, D.C.): $6.99 flat rate, free shipping on orders over $79
  • United States remote areas (Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, U.S. military addresses): $17.99 flat rate, free shipping on orders over $150
  • Canada (provinces): $14.99 flat rate, free shipping on orders over $99
  • Canada remote areas (Yukon, Northwest Territories, Nunavut): $24.99 flat rate, free shipping on orders over $150
  • Mexico: $14.99 flat rate, free shipping on orders over $99

Shipping costs are calculated at checkout based on the destination. Any applicable promotional shipping offers will be displayed at checkout.

5. Order Tracking

Once your order ships, you will receive a tracking number by email. You can track your package on the carrier's website using this number.

6. International Shipping and Customs

Orders shipped to Canada or Mexico may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

7. Undeliverable Packages

If a package is returned to us because the address provided was incorrect or incomplete, or because the package was unclaimed, we will contact you to arrange re-delivery. Additional shipping fees may apply.

8. Contact Us

If you have any questions about shipping, please contact us at support@dihting.com or via our Contact page.